Overview
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
My Role: UX/UI Designer
Duration of designing this feature: 4 weeks
Team: 1 Designer (myself), 2 Product Managers, 4 developers, 1 Copywriter
Tools used: Figma
To comply with the non-disclosure agreement, I have changed some of the quantitative data and omitted some information in this case study. All information in this case study is my own and does not necessarily reflect the views of ReadyRefresh.
Video credits: PayByPhone marketing team
Opportunity, Problem and Solution
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
Research goals & methods
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
Research insights
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
Target Segments
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
Journey Map and Metrics
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
Current flow and initial thoughts
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
Explorations
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
Usability Test
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
Final Design
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
Collaboration
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
Launch
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
Experiment 1 - Awareness
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
Experiment 2 - Value
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
Experiment 3 - Full Display
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
Feedback & Final thoughts
ReadyRefresh is a Nestle-owned beverage delivery company that provides services in the United States. I designed features for their mobile app. In this project, I will go through my process of designing a tipping feature that allows users of the ReadyRefresh mobile app to tip their delivery driver.
